Case 05 · Provincial Power Grid Field-Voice RAG · Maintenance Ticket Filing -55% · Field Query 10min → 30s

TL;DR: Provincial Power Grid Field-Voice RAG · Maintenance Ticket Filing -55% · Field Query 10min → 30s. Direction: RAG Knowledge Base. Scale: provincial power grid, field-deployed. Hard KPI: maintenance-ticket filing -55%, field query 10min → 30s. Tech: whisper-large voice + tri-source RAG (manuals + incidents + SOPs). My role: voice pipeline, tri-source fusion, on-site deployment. Client name anonymized under NDA.

Problem

Field maintenance staff wearing gloves cannot type, ticket filing waits until they return to the office, and manual lookups take flipping through dozens of manuals.

Solution

whisper-large voice recognition · field walkie-talkie input, tri-source RAG (manuals + historical tickets + SOPs), 4090 edge inference on service vehicle.

Tech Stack

whisper-large voice + tri-source RAG (manuals + incidents + SOPs)

Result (Hard KPIs)

maintenance-ticket filing -55%, field query 10min → 30s

My Role

voice pipeline, tri-source fusion, on-site deployment

Next: Download PDF · 30-min alignment

Client name anonymized · KPIs verified · Real client name disclosable under NDA.